Membership Terms And Conditions

With the growing year City Cinema Introduces loyalty rewarding membership Card to our valuable patrons to enjoy and experience the exclusive benefits of city member card.
How it works:
Present your City Cinema Member Card at the time of the transaction while purchasing tickets at the Box Office to earn points. Please note points cannot be added once the transaction is completed.
 
You can also earn points while purchasing ticket through online.
Earn (1) Point for every 1 Rupee spent at Box Office (limit of 5 tickets per day) for example, If you purchase 1 ticket @Rs. 350, it means your total earn points will be 350.
 
On each 3000 points our City Member is rewarded with 1 Free Movie Ticket. The Loyalty Card reward structure repeats at each 3000 points accumulation.
 

Click here to Become a Member

 
  • Loyalty Card Program opens to all customers age 15 years or above, except for City Cinema Staffs and their immediate family members.
  • To receive the points, you must present your Loyalty Card before the transaction when purchasing tickets at the Box Office. You can also receive the points while purchasing tickets through online.
  • Without presenting or absence of the Card, you are not eligible for City Cinema Loyalty service.
  • Points will not be awarded if tickets are redeemed by means of a Complementary Pass, reward tickets or any other free ticket promotions.
  • Loyalty Card points and rewards are non-refundable and non-transferable.
  • In case of loss or damage of your card, please kindly visit City Cinemas and fill up the form for card replacement, Rs.100 charge will be applicable for the replacement of new card.
  • If you feel there is an error in your records, you must inform immediately. The entire claim must be sent by e-mail to the following address. : info@citycinemas.com.np
  • City Cinema reserves the right, at its sole discretion, to refuse the points that were fraudulently accumulated or wrongly recorded.
  • City Cinema reserves the right, at its sole discretion, to change or discontinue or replace it with another program at any time with or without liability to any of its members.

FAQ
Q: What is City Member?
  1. City Member is a Loyalty Reward Program is open to all customers age 15 years or above, except for city staffs and there immediate family members that allows our members to earn points from Box Office only at City Cinema, Tinpaini, Biratnagar.
 
Q.: How to become a City Member?
     A.  Fill the registration form available at City Cinema Counter or Online Registration Form                 and submit at our help desk at City Cinema. Member will receive the card within 7 days.
 
Q: Is there any joining fee?
  1. Yes, Rs. 100/- will be charged as Registration Fee. If you are registration from online, payment should be made next day at Help Desk at City Cinema. Our entire members can get 1 small salted popcorn once registered under City Cinema.
 
Q: Can Members update their details later after registration?
  1. Yes, member can update their details at City Cinema Ticket Counter only. Members cannot update their details at F&B counters or via telephone. Please note the details, member must present their card.
 
Q: What benefits would Members get?
  1. Our members can earn 1 point on every 1 Re. spent at Box Office Counter for ticket (Limit of 5 tickets per day). On each 3000 points our member will receive 1 Free Movie Ticket (As reward Ticket) on next visit. Our Rewards can be redeemed at the Box Office Counter only.
 
Q: How can a member use this card to earn points?
  1. Earning point is very easy. Member must present their card before the registration at Box Office and to earn Points. Similarly it is also applicable for online transaction and while booking ticket via telephone.
 
All the points will be continued to accumulate on the membership card but reward structure will repeat after each 3000 points. Please remember without presenting or absence of Card, member will not be eligible to earn points.
 
 Q: How can Members track their points?
  1. Members can check/track their points along with all details online on www.citycinemas.com.np by logging into respective account. Members can also know their details from CITY CINEMA TICKET COUNTER only.
Q: Does the member earn points for all purchases?
  1. Members can receive points only for purchase made using Cash or Online Transactions.
 
Members will not be awarded for any points against using free vouchers, complimentary pass or any other method including City Member points (reward tickets).
 
Q: When can Members utilize the Reward Ticket?
  1. Members can utilize the reward ticket at any time or next visit except Weekend (Friday to Sunday) and on Public Holidays.
 
Q: Will there be any charge for the replacement of new card?
  1. Yes, Rs 100 charge will be applicable for the replacement of new card.
 
(Any further quarry please kindly contacts us: 021-522200/522003 or Email us: info@citycinemas.com.np)

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